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At Banco Santander Site, our staff engaged in....
Set-up a team of 8 providing 1st & 2nd line support for users with general hardware, software and networking problems.
Provided Dealing Room Support for over 500 users both in London and worldwide, using MS Access Helpdesk Database fault logging system
Created Database and audited the Bank Desktops/Printers and Resource Allocations
General PC Support for all hardware and software faults
PC Builds using Ghost software over the Network
Supported and Pre-set Audio-Visual PCs/equipments for Net-Calls and Video Conferencing
Windows NT and Novel Servers Backups and File Restores
Desktop Application Support Virus checking and removal
Installed and Configured Oracle/SQL Clients for MIS Applications.
PC, Laptops and Lotus note Organiser/Palm Pilot Software Installations & Synchronisations
Solved Networking Queries for remote users and Patching of local PCs |
