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rajwalak clients
     
 
 
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At RaboBank International, our site engineer/analyst was involved in the following:
Our 2nd line PC Support Team for approximately 1000 users, which include Bank Trading floor, supported key responsibilities installing & configuring Reuters & Open Bloomberg.
Fault analysis and resolution for bank users using SMS & Assyst system;
Support of PC-TCP/IP-Network and Printer connectivity
Hardware & Software Installation/Configuration for old and new PCs etc
Worked/maintained Audits and ‘project’ manage the IT Resources for upgrades
Internet settings and configurations through proxy server
Provided HW/SW support, Lotus Notes/Organiser and mini-talks on Palm III Synchronisation
Creation of new user accounts and progression of PC Builds
Supported Audio Visual for presentations incl. Conference Calls and Video Conferencing
RAS Dial-up Connectivity for remote messaging on Laptops & PCs
Maintain strict Service Level Agreements & statistical analysis for IT Management
Supported Win 95/98/NT Workstations & Servers 3.51/4.0, SMS
Win NT 4.0 Server, TCP/IP, Token Ring, Novell ¾, MS Exchange Client/Server, MS Mail
WAN/LANetwork Application Support & Auditing, Registry Editing & Policy Settings
Provided trend analysis of all faults received to achieve continuous improvement and recommendations to management | |
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